Term & Condition

TDH’s Reservations Policy, Cancellation, Child Policy, & GT & C:

  • Check in to our hotel is from 12:00 noon and Check Out is 10:00 Am ( East African Time).
  • Check outs after 14: 00 hours are subject to charge, you may check inn early depending on clean room availability. The room tariff mentioned herein is applicable per room per night. Taxes, service charges   and other levies are additional wherever applicable.
  • The room tariff is not   inclusive of airport transfer. However, should you require any facilitation for the same, please feel free to contact us.
  • Guaranteed Room Reservations not cancelled 48 hours before arrival would attract a retention charge equivalent to one night’s room tariff (meaning 100% of the room charge per night).
  • In the event of a cancellation before 48 hrs of non guaranteed room reservations, please retain the cancellation number, to ensure that no retention charge is levied.
  • Room Reservation Cancelled within 24 hrs of the arrival date 100% of the room tariff will be charged on the guest(s) respective credit card on file.
  • Guests are requested to settle their bills directly while checking out.
  • We are not in a position to accept personal checks, and a signing facility is extended only to those corporate accounts that have a credit facility with our hotel (SIH).
  • Contacts us prior to request for a Smoking or Non-smoking Room(s) will enable us to provide on priority, subject to room availability.

Child Policy:

  • Child under 2 years sharing a room with 1-2 adults is accommodated on a complimentary basis, Child 2 to 12 years of age sharing a room with 2 adults is charged 50% of the per person adult rate.
  • If own room is required 75% of the adult rate is charged. Young adult 13 to 17 years of age is charged 75% of the per person adult rate whether sharing or on their own.

General Terms and Conditions:

  • All our rates are quoted inclusive of relevant taxes, and levies on a per-room basis (unless stated otherwise). Although subject to change without prior notice, and all rates quoted for confirmed bookings will be honored.
  • In those cases where the quoted rates are affected by changes in government taxation, we reserve the right to pass on such increases to our clients.
  • During the high season period, a non-refundable deposit (equivalent to the cost of the first night’s accommodation) will be required to secure any booking.
  • We regret that we cannot offer any credits for any meals that are not taken on full-board accommodation plans.
  • We regret that we cannot accept personal cheques unless they have cleared through our accounts system before the arrival of our clients.
  • We are pleased to accept Tanzanian local debt cards with Visa and Master Card logo on it or only following credit cards: Visa and Master Card when our facility to charge those cards will be available.

Note:Currently we only receive 2 types of major credit cards and debit cards with Master card or Visa card logo on it, respectively with 2 types of currencies: United States of America Dollars (USD) in cash and Tanzania Shillings equivalent to the given rate on arrival with the exchange matching the National Bank of Commerce (NBC) rate of the day of departure or the hotel might have standardized exchange rate (please check with our receptionist at the front office.

Please if you would like to talk to us regarding our Cancellation Policy, Child Policy and General Terms and Conditions. Please write to us at: gm@tiffanydiamondhotels.com

or Call: +255752052014. We thank you for choosing to stay with us in Dar es Salaam or Mtwara!.